Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it for a refund or exchange according to the following policy.
Right of Withdrawal
As a consumer, you have a legal right to withdraw from the contract of sale within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party nominated by you, takes physical possession of the goods.
Exercising Your Right of Withdrawal
To exercise the right of withdrawal, you must inform us of your decision to withdraw by making a clear statement to that effect. This can be done by using the contact form available on our website or by sending a clear communication to our customer service team. You may use the model withdrawal form provided at the bottom of this page, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the cost of standard delivery (excluding any supplementary costs resulting from your choice of a more expensive delivery method). We will make the reimbursement without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Return Shipping Costs
You will be responsible for the direct cost of returning the goods. We recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost or damaged during the return transit.
Condition of Returned Items
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods. In other words, you must be able to return the item in its original condition: unused, in its original packaging, and with all tags and labels attached.
Exchanges
If you wish to exchange an item for a different size or color, please indicate this when you initiate your return. Exchanges are subject to product availability. Please follow the same return procedure outlined above.
Faulty or Damaged Goods
This policy does not affect your statutory rights. If you receive an item that is faulty, damaged, or not as described, please contact us immediately upon receipt. We will gladly cover the return shipping costs and will provide a full refund or replacement for any item that is deemed faulty.
Return Instructions
- Please contact our customer service team via the website to initiate the return process.
- You will receive instructions and a unique returns number.
- Pack the item(s) securely in the original packaging, including all documentation.
- Clearly write the provided returns number on the outside of the package.
- Ship the package to the address we provide in your returns instructions.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods (),
Ordered on ()/received on (),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.