Frequently Asked Questions (FAQ)
General Questions
What are your opening hours?
Our current seasonal opening hours are always displayed prominently on the homepage of our website. These hours change throughout the year, especially during holiday seasons, so we recommend checking the site before planning your visit.
Do I need an entrance ticket?
Entry to our main store is free of charge. We welcome visitors to explore and enjoy the unique atmosphere we have created. Certain special events or dedicated areas may occasionally require a ticket, which will be clearly advertised.
Do you offer gift wrapping?
Yes, we are delighted to offer a complimentary gift wrapping service for most items purchased in our store. We have a selection of festive papers and ribbons to make your present extra special. Please inquire at the checkout.
Product Information
Are your products authentic?
Absolutely. We specialize in curating a genuine and high-quality selection of decorations, gifts, and crafts. Many of our items are exclusive to us or sourced directly from renowned artisans and traditional workshops, ensuring their authenticity and quality.
Do you sell products online?
Yes, we have a comprehensive online shop where you can browse and purchase a wide selection of our most popular items from the comfort of your home. We ship to numerous destinations.
What if a product is out of stock online?
Our online inventory is updated regularly. If an item is out of stock, you can often sign up to be notified via email when it becomes available again. Some exclusive in-store items may not be listed online.
Orders & Shipping
How long will it take to receive my order?
Order processing time is typically 1-2 business days. Delivery times then depend on your location and the shipping method selected at checkout. You can see estimated delivery times during the purchasing process. An order confirmation and a shipping confirmation with a tracking number will be sent to you via email.
Do you ship internationally?
Yes, we ship to many countries worldwide. During the checkout process, you can select your country to calculate shipping costs and see available delivery options. Please be aware that international shipments may be subject to custom fees and import taxes, which are the responsibility of the recipient.
I entered an incorrect shipping address. What should I do?
Please contact us immediately through the customer service form on our website. We process orders quickly, so we can only modify the shipping address if your request is received before the order enters the packing and shipping phase. We are not responsible for orders shipped to an incorrect address provided by the customer.
Returns & Payments
What is your return policy?
We want you to be completely satisfied. You have the right to return unused items in their original packaging within 30 days of receipt for a full refund. Please see our detailed “Returns & Exchanges” page for complete instructions and terms.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure regional online payment methods where available. All transactions are encrypted for your security.
My question isn’t listed here. How can I get help?
For all other inquiries, please use the dedicated contact form available on our website. Our customer service team will be happy to assist you and will respond as quickly as possible.